Each programme is customised to client needs after careful consultation with the client and run over a series of workshops.  Topics covered include managing yourself, managing your stakeholders, planning your work, how to delegate effectively, the interpersonal skills needed to be an effective people manager, problem-solving and decision-making, performance management, motivating staff and coaching for success. 

Each programme is customised to client needs after careful consultation with the client and run over a series of workshops.  Topics covered include understanding the nature and unique challenges of front line management, managing yourself, managing your stakeholders, planning your work, how to delegate effectively, the interpersonal skills needed to be an effective people manager, problem-solving and decision-making, performance management, motivating staff and coaching for success. 

A two-day programme that explores the nature of facilitation and how to develop and apply the skills of facilitation in a work setting.  Topics covered include how to understand and use group dynamics, preventing groupthink, active listening and observing, effective questioning in a group, managing energy in a group, working with a group to achieve win/win outcomes, creating a team charter, structuring and running a facilitated work session, facilitating meetings, handling conflict, achieving consensus and overcoming obstacles.

Structured as a one-day workshop, this programme covers the key influencing skills needed to succeed in the workplace.  Topics covered include self-awareness, understanding the basics of human behaviour, transactional analysis, assertiveness skills, building lasting work relationships, building and maintaining rapport, understanding and using non-verbal language, active listening, clear communication, understanding different personality types and how to influence each, influencing group discussions, managing conflict, building win-win outcomes.  

Structured as a one-day workshop, this programme covers the key communication skills needed to succeed in the workplace.  Topics covered include how to build and maintain rapport, six-step communication model, achieving clarity in your communication, active listening, non-verbal communication, effective questioning, influencing skills, managing conflict, etiquette in communication, barriers to effective communication and how to overcome them.  

Customised to the Performance Management System of the client, this programme is structured as a one or two-day workshop.  Topics covered include the psychology of performance management, setting targets that are SMART, aligning targets across (and down through) the organisation, assessing and developing competencies needed to perform, personal development plans, interim and annual appraisals, effective communication in the performance management process, feedback, confronting poor performance, dealing with indifferent performance, the role of coaching, common problems in performance management and how to overcome them.  

Structured as a one-day workshop, and customised to the client’s Performance Management System, this programme covers the more advanced skills of performance management.  Topics covered include a recap of the basics of performance management, setting challenging SMART targets and ensuring buy-in, understanding your own performance management style, learning how to adapt your style for different situations, how to diagnose performance issues, exploring the causes of under-performance, using a collaborative approach to resolve performance issues, key interpersonal skills for managing performance,  advanced feedback skills, confronting poor performance, turning round poor or marginal performers.

Structured as a one-day workshop, this programme covers the key skills needed to delegate effectively.  Topics covered include understanding the role of delegation and its benefits, barriers to effective delegation and how to overcome them, deciding which tasks to delegate, deciding whom to delegate to, setting yourself up for success by effectively briefing the person you are delegating to, monitoring progress, knowing when to step in and when to step out, feedback and delegation, diagnosing and resolving delegation problems.  

Structured as a two-day workshop, this programme covers the key skills needed to recruit and interview effectively.  Topics covered include understanding the recruitment and selection process, preparing the job description, preparing the person specification, analysing CVs, behavioural and competency-based interviewing techniques, preparing for the interview, interviewing skills, evaluating the interview, making the selection decision, legal considerations to avoid discrimination, active listening, non-verbal communication, effective questioning, common problems in recruitment and interviewing and how to deal with them, mock interviews. 

Structured as a two-day workshop, this programme covers the key skills needed in order to manage change in organisations.  Topics covered include understanding the nature of change, preparing and planning for change, how to harness drivers for change and minimise resistance, communicating for change, transition planning, difficulties in managing change and how to deal with them, follow-up to change. 

Structured as a one-day workshop, this programme covers the key skills involved in time management.  (Note:  Participants will be required to complete a time log for a typical work day prior to the workshop.)  Topics covered include finding out where your time goes, distinguishing between the urgent and the important, planning your week and your day, how to prioritise your work, taking personal responsibility for how you manage your time, delegation, using all of your available resources and technology, dealing with “time thieves”, improving the effectiveness of the meetings that you attend.